If you need or prefer in-person assistance, you can book a time to come to our New York City Transit Customer Service Center. It’s located at:
3 Stone Street
New York, NY, 10004
We’re open Monday through Friday, 9 a.m. to 5 p.m. (The last time slot for an appointment is 4:40 p.m.)
Make an appointment
We ask that you arrive 10 minutes prior to your scheduled appointment time.
If you do not have an email address, please type "n/a" into the form.